The Claims Process Explained
lf someone has suffered an injury and loss and believes they are entitled to compensation, they can submit a claim to the ICA for an assessment.
During the COVID-19 emergency, we request that where at all possible people deal with us electronically using our online claim form.
Start the process in six clear steps
Fill out a claim application form online.
Someone under 18 years needs to be represented by a ‘next friend’ who will make the claim on their behalf.
Our panel of experts will review your submission and contact you on the merits of your claim and how to process it further.
If the loss involves an injury, it may be necessary for a medical to be organised to assess the extent of your injuries.
The respondent will be contacted and depending on their response it may be necessary for court proceedings to be commenced or an appropriate application as required by statute to be lodged.
Either the court or the statutory body will assess the amount of compensation (monetary value of your claim).
If claimant and respondent both accept the amount of compensation, the respondent issues settlement cheque.
Have more queries? See our Frequently Asked Questions